One of Scottsdale Helpdesk's core strengths is our superior support model. We provide first, second and third level support services nationwide to some of the largest Fortune 500 companies. Our success lay with our corporate goal to put the customer first and it is a key internal development measurement to ensure that the message spreads across our entire organization.

SH provides out-source or in-source capabilities that best match our customers needs. Our openness to modify our methodology to meet our customer's requirements is another way that we separate ourselves and show our leadership in this services space.

We are able to best match our customer's requirements by applying our methodology with the following four steps:

• Definition: We work with you to identify your business challenges.
• Analysis: We take the information and make recommendations to help you maximize benefits.
• Design: We design the solution to meet the business objectives.
• Delivery: We deliver the solution based on a proven deployment methodology.

The SH Value Proposition:

• SH provides support services nationwide, including first second and third level support.
• Deployment support for Enterprise infrastructure renewals.
• Certified, experienced senior technicians.
• Augmentation to our customers defined support models.